Designated Agency Representative Training (AM)
Date
21-Jun-2010
Location
2010 GSA Network Services Conference
Rosen Shingle Creek Hotel
Orlando FL 32819
Time
Start: 09:00AM
Finish: 12:00PM
Details
- Overview of Networx Services and Products, Features and Security Offerings
- Overview of Operational Support Systems including ordering, tracking, billing, trouble handling, reporting and network management and monitoring.
- Overview of Processes including trouble and complaint handling, escalation procedures, fraud prevention, and coordinating with the Qwest Customer Support Office.
- Transition Processes and responsibilities
Training Type:
Delivery Method:
Classroom
Active:
Yes
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